by Jenny Sun | Jun 28, 2017 | User Experience Research
Brainstorming sessions usually go one of two ways: you either have a handful of ideas that may work, or your team comes up short and you’re right back where you started with nothing to show for the time spent. Meetings like these leave many companies wondering what to...
by Jenny Sun | May 30, 2017 | User Experience Research
In the retail and hospitality industries, employees are usually taught early on that “the customer is always right.” But is this really a mentality that all of us should adopt? The short answer: not exactly. We’ve all seen what happens when you try to cater to an...
